Terms, Conditions, and FAQs

How long does shipping take?

We normally ship the same day or the next business day (Kids Love Rocks does not ship over the weekend). Most packages are shipped USPS Priority Mail. Because USPS has waived all service guarantees on Priority Mail, shipping time varies greatly. Average shipping times are 4-7 days from shipment.

Order cancelation:

Once shipped, no order may be canceled or refunded. If we are able to cancel your order prior to shipment, then all funds will be returned.

Returns:

Kids Love Rocks does not accept returns.

Wrong address:

Buyers are solely responsible for providing the correct address. Only valid USPS addresses will work with our shipping platform. If a package is returned by the carrier, then the buyer will be provided a refund for the order less the cost of shipping and a $10 handling fee.

Where is my package?

If you haven’t received your tracking information via email, first check your spam folder. Second, check that the email address you provided is accurate. Otherwise, use the “contact us” form and we will help you as soon as possible.

My package is marked “delivered” but I can’t find it.

Kids Love Rocks is not responsible for theft at the delivery location. Please contact your local USPS branch to find out where the carrier may have placed it.

My package has missing or damaged items:

Buyers must report damage and missing items with pictures within 72 hours of delivery.